Privacy Policy

TERMS | Sale Agreement | Privacy | Disclamer

Oct 2015 V1.0

Welcome to the website of Roca Labs, Inc. (hereinafter referred to as “Roca”, we or us). When you visit this website RocaLabs.com (website or site), we want to ensure that you understand that it is subject to the privacy policy listed below.

IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY ALL OF THE TERMS OF THIS PRIVACY POLICY DO NOT USE THE SITE.

Roca has created this privacy policy to demonstrate our commitment to protecting your privacy, and to disclose our information-gathering and dissemination practices. This privacy policy is here to tell you about, among other things, the information Roca collects through any of our Web sites and how we use that information, how you can opt out of certain uses of the information we collect, and how Roca can make changes to this privacy policy. Please let us know if you have any questions regarding this privacy policy by contacting us at Support@RocaLabs.com

But first a note about children’s privacy . . .

We are committed to protecting the privacy of children. You should be aware that this Site is not intended or designed to attract children under the age of 18. We do not collect personally identifiable information from any person we actually know is a child under the age of 18.  In fact we make a best effort to not attract anyone under the age of 18 and our site is not designed for people under the age of 18 and we do not collect information on anyone 18 and under.  

Collecting Information.  In collecting your personal information, we aim to provide you with a more customized experience. This information lets us provide services and features that we think are more likely to meet your needs. Of course, users may be able to use our products or services or browse our Web sites without providing any personal information, but once you give us this personal information, you are not anonymous to us.

Roca collects two types of information when you visit our website(s) or you do business with us via any medium: information that may be used to identify you individually, such as your name, physical address, phone number, email address or date of birth (“personal information”); and nonpersonal information, such as IP addresses, the type of browser you are using, and aggregated information about user activities on our website(s) (“nonpersonal information”).

Personal Information: We specifically request personal information from you at certain points on and off our website(s). For example, when you call us, visit our website(s) or when you purchase an item or service, we collect personal information which may include, without limitation, your name, shipping and billing addresses, telephone number, email address, credit card information, and date of birth. You may always choose not to provide us with your personal information; however, this may limit our ability to provide you with a specific product or service or information, or to offer you personalized content.

Nonpersonal Information: When you visit our website(s), we also collect nonpersonal information, such as your IP address, which is a number that can be used to identify your location and Internet Service Provider. We may also collect other information such as the type of browser or device you are using, the URL from which you came to our website(s) and the URLs that you visited on our website(s). A URL is the full address of a Web site page, which may contain some personal or identifying information about the person who is viewing it.

Information We Obtain from Other Sources: We may collect information about you from other sources, including through interactive applications (such as mobile devices/applications and third-party services) and from commercially available sources (such as data aggregators and public databases). For example, if you access third-party services (such as Facebook Connect) through or in connection with our website(s), we collect information available about you through those services, including, but not limited to, personal information as well as publicly observable data, such as activities on blogs, videos, and other online postings.

Use of Cookies: We may also use a feature of your browser called a cookie to assign identification to your computer that may be placed by us or a third party with whom we partner. Cookies allow us to better understand your preferences and personalize the content on our Web sites to give you a better overall shopping experience. The unique user ID contained within your cookie automatically identifies your computer—but not you—to our servers every time you visit our website(s). Cookies by themselves cannot be used to find out the identity of any user, but may be combined with identity information in our log files. You can turn off the cookie feature by using your browser preference options, but you may not be able to utilize some of the features or services on our Web sites properly. Current versions of many Web browsers offer enhanced user controls for the placement and duration of cookies. Search for “cookies” under your Web browser’s Help menu for more information on the cookie management features available to you.

We may use cookie and IP address information to count and track website visits and purchases in the aggregate, to personalize the website(s) for each unique user, to control the frequency of individual advertisements to individual computers, and to target advertisements and promotions to broad demographic segments. We may also use IP addresses to help diagnose problems with our server, and to administer our website(s).

Use of Pixel Tags: We may also collect information through the use of “pixel tags” on our Web sites and in email messages we may send to you that may be placed by us or a third party with whom we partner. Pixel tags, also known as “Web beacons,” are tiny graphic files, not visible to the human eye, that are included in HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access our server to retrieve the pixel tag file, allowing us to record and store, along with the recipient’s email address, the date and time the recipient viewed the email message, the fact that the recipient’s email program is capable of receiving HTML-encoded email, and other standard logging information. The pixel tag may also see or read cookies. Roca may use pixel tags in order to measure and understand traffic better, to track visitor behavior to improve user experience, and for tracking promotional and marketing campaign response, among others. You can disable the pixel tag feature by changing your browser settings to omit images and disable Javascript; or there are commercial software packages available that can omit pixel tags and most advertisements.

Do Not Track Signals: Some web browsers offer a”Do Not Track” (“DNT”) signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking.  We do not collect personal information when you visit our website(s) unless you provide such information to us.

Disclosure of Information: Roca does not make your personal information available to any third party for marketing purposes and we will not disclose any of your personal information unless agreed to by you, to comply with legal requirements, such as a court order or for your own safety.

Roca’s Use of Personal Information and Nonpersonal Information: We use your personal information to process your requests, fulfill your orders and communicate with you about your orders, send important notices or tell you about new products or services. We may also use your personal information to improve our products, services and advertising, personalize our website(s), target advertising or promotions that may be of interest to you, or conduct business that we feel would be of interest to you. We might also contact you to see if you are interested in participating in market research regarding Roca. For information about opting out of such communications, please see our Opt-Out Policy section below.

Customer Service Issues and Contacts: We may use your personal information to contact you in response to customer service complaints you have submitted, to address a problem affecting your use of a product or service, or to verify information concerning a transaction.

Transaction Processing: When you make a purchase, we may need to provide personal information, including information such as your shipping address, billing information, telephone number, and credit card information, to third parties, including product manufacturers and shipping companies, as necessary solely to complete the transaction.

Legal Requirements: We may, in our sole discretion, disclose personal information when we deem necessary or appropriate to law enforcement or other entities or third parties as required by law or to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, identity theft, or otherwise to comply with the law or legal process, to respond to claims, to protect our systems and customers, to ensure the integrity and operation of our business and systems, or to protect the rights, property, or safety of Roca and its employees or others.

Opt-Out Policy:  You may opt out of receiving communication from us, from Affiliated Companies, or from other third parties by emailing us at: Support@RocaLabs.com or writing to us at:

Roca Labs, Inc.

PO Box 5309

Sarasota, FL 34277

Attention: Legal Department

In addition, we may contact you via email or use targeted online advertising. In the case of email, we may include instructions to enable you to unsubscribe from future emails if you so choose. You agree and understand that while we will do our best to comply with your request, we shall not be liable for any problems or delays associated with the opt-out process.

Changes to This Policy:  This policy may change from time to time. If we make any substantive changes to the policy in the future with regard to how we use your information, we will post those changes on our website(s) in this location together with the date of the last update. Your continued business relationship or use of the website(s) after the changes are posted constitutes your agreement to the changes, both with regard to information we have previously collected from you and with regard to information we collect from you in the future. If you do not agree to the changes, please discontinue your use of our website(s) or business relationship with us.

Un-authorized claim: If you will claim that a charge was made un-authorized, we will have to share a part of your qualification form to prove your identity.

 

Contacting Roca

Please feel free to share any comments, concerns, or complaints with us. If you have any questions about this privacy policy or the practices of this Website, please contact:

Roca Labs, Inc.

PO Box 5309

Sarasota, FL 34277

Attention: Legal Department

or email us: Support@RocaLabs.com